Online functionality enhances customer service for NZAA

The New Zealand Automobile Association (AA) is regarded as the leading advocate for New Zealand motorists and their interests. 

The organisation has been using AutoCheck for a number of years, but has recently implemented an online booking system from Netresult that allows customers to easily book pre-purchase vehicle inspections through AA’s website.

“We can now offer greater flexibility to customers. It's opened up a new avenue which allows customers to book their inspections 24/7 and it has streamlined our business,” says Sarah Campbell, AA’s Business Improvement Manager, Technical Services.

 The online booking service now accounts for 20% of all appointments representing a significant cost saving through reduced call centre costs.

 CLICK HERE to view the NZAA case study

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